Check out the patch notes for the v20 Lovely Update here: http://maplestory2.nexon.net/en/news/article/55909/lovely-update-v20
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If people want to vent their frustrations in here, I don't see anything wrong with that.
There's a clear line that people should never be allowed to cross (verbal abuse, threats, etc), but in regards to venting?
It's not harming anyone. I mean, I'd like to think paid professionals aren't so sensitive that they'd get upset over a few forum posts.
Personally, I think it'd be better for people to come in here and vent...
Then have them bottle up their feelings and eventually quit the game.
If someone has a legitimate problem (in this case they do, the company has admitted they screwed up), the worst thing others can do is to tell them to shut up. That makes people go away. And that's something we don't want happening in an F2P MMO in 2019.