Check out the v16 1st Anniversary Update patch notes!

>> http://forums.maplestory2.nexon.net/discussion/45834

[COMPLETE] Unschedule Maintenance - June 27

CMKyriosCMKyrios
MapleStory 2 Rep: 3,185
Posts: 231
Administrator
edited 3:52PM June 27, 2019 in Official News
The servers will be coming down again (written as of 10:54 AM PDT). Due to an error on our part, the button to reset dungeon count was functional again despite that not being intended. As it's a grave issue and some people have reset while others have not (which is massively unfair) we'll have to look into resolving this issue. We'll update you all ASAP on this problem as soon as it's resolved.
Jessica4u2cSnickyPemiinBshoAzaraSelene

Comments

  • ShangheiliShangheili
    MapleStory 2 Rep: 460
    Posts: 13
    Member
    edited 11:24AM June 27, 2019
    just let it roll for this week, and fix it tomorrow.
  • VitarelliJrVitarelliJr
    MapleStory 2 Rep: 630
    Posts: 6
    Member
    If some used the dungeon reset button, would it be possible to reset all player's dungeon counts?
  • SnickySnicky
    MapleStory 2 Rep: 530
    Posts: 12
    Member
    edited 11:28AM June 27, 2019
    Well fix tomorrow ain;t gonna help since then tomorrow we have another downtime . So I would say how bad most wanna login they better fix it now .
  • BlujaBluja
    MapleStory 2 Rep: 430
    Posts: 4
    Member
    Well, there's not much we can do about it... Just gotta cool our heels while we let the pros do their thing, y'know? Whining about it won't make them fix it any faster.
    SnickyKorki
  • GarlicBreadGarlicBread
    MapleStory 2 Rep: 3,035
    Posts: 273
    Member
    only thing you can do to make it fair is fix it next week and let everyone get a chance at reseting their dungeon count.
    coralinebcnShangheiliKorki
  • coralinebcncoralinebcn
    MapleStory 2 Rep: 835
    Posts: 6
    Member
    I still had runs to do and won't be able to do them... It's been hours since the update was supposed to finish.
    I logged in, payed 50 euro to buy new items and them all went down...
    It feels really bad, it is almost impossible not to swear -.-
  • ZcornZcorn
    MapleStory 2 Rep: 410
    Posts: 3
    Member
    stop whining and let em do their thing or u can try fixing a code program. it ain't that eazy to fix coding so let em jut fix it and find a solution too it.
    Snicky
  • __Atreides____Atreides__
    MapleStory 2 Rep: 410
    Posts: 3
    Member
    What a disaster. Much more unfair that some people getting a few extra runs is a lot of people not being able to finish their normal runs before the reset, you didn't think this through.
    Lenoh
  • ClydeClyde
    MapleStory 2 Rep: 100
    Post: 1
    Member
    You guys need to stop posting BS like this. Im sure they are doing their best to fix it, oh and your comments about telling them to stop whining are really helpful too.
  • softcakemuffinsoftcakemuffin
    MapleStory 2 Rep: 575
    Posts: 2
    Member
    edited 1:39PM June 27, 2019
    Zcorn wrote: »
    stop whining and let em do their thing or u can try fixing a code program. it ain't that eazy to fix coding so let em jut fix it and find a solution too it.

    The responsible people will do their job regardless of people being upset about the fact that a mistake happened. It would be more than poor management if the CMs would have to do the coding. Maybe learn something about company structure after you are already able to tell that "it ain't eaZy to fix coding".
    People spend their money in order for a smooth enjoyable gaming experience in their free time. And it is to be expected of people getting upset over it if something goes wrong and if things pile up eventually leave. We live in a world of demands. If you can't deliver to a certain standard you are out and off the market.

    However there are always those who vent and let of some steam and there are those who sympathizes with the developer and coder but you aren't better by trying to protect the poor coder who has to solve the mess. It doesn't change the fact that we live in a world where we are actually able to make these demands. You can compare it with a dessert you ordered but now the chef accidentally mixed up sugar with salt and because of that someone has to wait, and doesn't get their cake. But this person planned a nice cake dessert with friends and now this happened. Sure mistakes happen but it doesn't mean that the person receiving it has no right to complain about it!

    All you can do is to do the best out of your time and that's probably not by complaining and by not buying the salty cake! ;)
    RakiyaPemiinKorkiBshocoralinebcntrielaaaMorganCouvetLenohRhapssupermiky
  • RakiyaRakiya
    MapleStory 2 Rep: 430
    Posts: 5
    Member
    If people want to vent their frustrations in here, I don't see anything wrong with that.
    There's a clear line that people should never be allowed to cross (verbal abuse, threats, etc), but in regards to venting?
    It's not harming anyone. I mean, I'd like to think paid professionals aren't so sensitive that they'd get upset over a few forum posts.

    Personally, I think it'd be better for people to come in here and vent...
    Then have them bottle up their feelings and eventually quit the game.
    If someone has a legitimate problem (in this case they do, the company has admitted they screwed up), the worst thing others can do is to tell them to shut up. That makes people go away. And that's something we don't want happening in an F2P MMO in 2019.


    BshosoftcakemuffinLenoh
  • SnowierrSnowierr
    MapleStory 2 Rep: 220
    Post: 1
    Member
    This is why other companies have a dedicated server to test on, transfer the code and restart the servers.... so people can actually play their games
    LenohKorki
  • LenohLenoh
    MapleStory 2 Rep: 330
    Posts: 2
    Member
    Clyde wrote: »
    You guys need to stop posting BS like this. Im sure they are doing their best to fix it, oh and your comments about telling them to stop whining are really helpful too.
    Man, Nexon must have some really tasty boots.
    But yeah, maybe just disable dungeons until rollover so that those of us with non-dungeon dailies (Housework, Sky Fortress, et al) can still get our stuff done?
    You shouldn't punish the innocent for what the guilty have wrought.
    SnowierrNikotrisKorki
  • CMKyriosCMKyrios
    MapleStory 2 Rep: 3,185
    Posts: 231
    Administrator
    edited 3:11PM June 27, 2019
    Snowierr wrote: »
    This is why other companies have a dedicated server to test on, transfer the code and restart the servers.... so people can actually play their games

    And pretty much every single one of those games have had a number of extended maintenances, including the biggest games in the industry as well. An extended maintenance is not the same as not having a test server, or lacking a QA team. Sometimes, problems happen, which only become evident when you have some thousands of people to look at every nook and cranny of your game. We have had two extended maintenances, in this game's current lifespan, with this one being the second one.

    Venting is okay! This issue was on us. We're trying to resolve the issue in as good a fashion as possible so that it's fair for as many people as possible.
    TrashBunnyKorkiRakiyaRhapsCrimsontears
  • TrashBunnyTrashBunny
    MapleStory 2 Rep: 100
    Posts: 2
    Member
    CMKyrios wrote: »
    Snowierr wrote: »
    This is why other companies have a dedicated server to test on, transfer the code and restart the servers.... so people can actually play their games

    And pretty much every single one of those games have had a number of extended maintenances, including the biggest games in the industry as well. An extended maintenance is not the same as not having a test server, or lacking a QA team. Sometimes, problems happen, which only become evident when you have some thousands of people to look at every nook and cranny of your game. We have had two extended maintenances, in this game's current lifespan, with this one being the second one.

    Venting is okay! This issue was on us. We're trying to resolve the issue in as good a fashion as possible so that it's fair for as many people as possible.

    Don't worry you all do a wonderful job, it's not uncommon for bugs and mistakes to happen with patches, most games have patch day bugs/mistakes. Most of the bigger games included who have had years to get it right still get it wrong occasionally.
  • asroCCasroCC
    MapleStory 2 Rep: 100
    Post: 1
    Member
    CMKyrios wrote: »
    Snowierr wrote: »
    This is why other companies have a dedicated server to test on, transfer the code and restart the servers.... so people can actually play their games

    And pretty much every single one of those games have had a number of extended maintenances, including the biggest games in the industry as well. An extended maintenance is not the same as not having a test server, or lacking a QA team. Sometimes, problems happen, which only become evident when you have some thousands of people to look at every nook and cranny of your game. We have had two extended maintenances, in this game's current lifespan, with this one being the second one.

    Venting is okay! This issue was on us. We're trying to resolve the issue in as good a fashion as possible so that it's fair for as many people as possible.

    WOW that´s the Information what we hoped on... *NOT*

    can´t you tell just tell us how long you time you will do need to fix the game?!
  • TrashBunnyTrashBunny
    MapleStory 2 Rep: 100
    Posts: 2
    Member
    edited 3:37PM June 27, 2019
    asroCC wrote: »
    CMKyrios wrote: »
    Snowierr wrote: »
    This is why other companies have a dedicated server to test on, transfer the code and restart the servers.... so people can actually play their games

    And pretty much every single one of those games have had a number of extended maintenances, including the biggest games in the industry as well. An extended maintenance is not the same as not having a test server, or lacking a QA team. Sometimes, problems happen, which only become evident when you have some thousands of people to look at every nook and cranny of your game. We have had two extended maintenances, in this game's current lifespan, with this one being the second one.

    Venting is okay! This issue was on us. We're trying to resolve the issue in as good a fashion as possible so that it's fair for as many people as possible.

    WOW that´s the Information what we hoped on... *NOT*

    can´t you tell just tell us how long you time you will do need to fix the game?!

    They can't tell you how long it'll be down because they don't know how long it'll take to fix, conferring with the development team of what's the best route to take to deal with this and manage it without punishing those who did not take advantage of the mistake, and not having to punish those who did take advantage of the mistake. Patience and understanding is all that can be done.
  • CMKyriosCMKyrios
    MapleStory 2 Rep: 3,185
    Posts: 231
    Administrator
    edited 3:42PM June 27, 2019
    The servers should be up and running within 18 minutes of this post (4 PM PDT). We sincerely apologize for this issue, as this was the soonest we can get everything fixed with the Lapenshard being properly sent out to everyone who completed both events and setting back the dungeon counters of any player that hit the button to reset their counts.
    AzaraSelene
  • CMKyriosCMKyrios
    MapleStory 2 Rep: 3,185
    Posts: 231
    Administrator
    The game is now up.
    AzaraSeleneRakiyaPemiin
  • AzaraSeleneAzaraSelene
    MapleStory 2 Rep: 410
    Posts: 2
    Member
    Thank you so much! I know it couldn't have been easy and might have been a stressful few hours for you and your teams.
    Rakiya