Learn everything about the latest update in-game from the May 30 expansion patch notes!

>> http://maplestory2.nexon.net/en/news/article/48341/awakening-patch-notes
Did your "Striker Daily Wonders" somehow disappear even though you thought you claimed it? Read here first:

>> http://forums.maplestory2.nexon.net/discussion/45521/notice-regarding-striker-daily-wonders

incorrect password

MrCheeseMrCheese
Maplestory 2 Rep: 100
Post: 1
Member
in Tech Support
I cannot login due to "incorrect password" on my main account.
I tried resetting my main email account (uses gmail) password THREE times, and even though it says "successful" I still get incorrect password on site and launcher. I've tried the log in with google button but no matter which account i used, i always get that window where it says this email is used by a connected nexon account and to use a different email, and i honestly don't remember linking, but i did create the account using the "create with google/facebook" option. I am able to login with facebook and on my other nexon account that uses gmail (altho i dont remember linking either) but cannot login to my main account i use with maplestory 2. I can't submit ticket on support due to this being a "secondary" account, so i dont know what to do. Kind of annoying having spent some cash and now cant even access the game with that account :/

Comments

  • CMKyriosCMKyrios
    Maplestory 2 Rep: 1,810
    Posts: 141
    Administrator
    Hi, I saw your post on Reddit and I'm copying my response here.

    It's okay if you use a secondary account to contact Customer Support on behalf of a main account. Just include those details as well as anything else you think might be important. They'll help to the best of their ability to improve your account spaghetti problem: https://support-maplestory2.nexon.net/hc/en-us
  • zlOwOlzzlOwOlz
    Maplestory 2 Rep: 865
    Posts: 79
    Member
    MrCheese wrote: »
    I cannot login due to "incorrect password" on my main account.
    I tried resetting my main email account (uses gmail) password THREE times, and even though it says "successful" I still get incorrect password on site and launcher. I've tried the log in with google button but no matter which account i used, i always get that window where it says this email is used by a connected nexon account and to use a different email, and i honestly don't remember linking, but i did create the account using the "create with google/facebook" option. I am able to login with facebook and on my other nexon account that uses gmail (altho i dont remember linking either) but cannot login to my main account i use with maplestory 2. I can't submit ticket on support due to this being a "secondary" account, so i dont know what to do. Kind of annoying having spent some cash and now cant even access the game with that account :/

    its a site problem. i had the same issue a few weeks ago.