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Circumstancial "insufficient memory" error.

MoofeyMoofey
MapleStory 2 Rep: 1,510
Posts: 112
Member
in Tech Support
Since headstart, I've noticed that after the client has been running for a while it will be susceptible to terminating with an "insufficient memory" error, even if the amount of RAM in the system is better than the minimum system requirements. I personally suspect a memory leak or an unusual spike depending on the circumstances.

So far I've experienced this when:
1. Opening the map screen in Sylvan Woods Trail and then moving to another map. I don't know if this is coincidence but I had this happen at least twice, maybe three times on this same map. The client data seems to be in order there because a repair didn't find anything out of the ordinary.
2. After 30-60 minutes in maps with a lot of activity. Somewhat to be expected as this would cause spikes in memory usage, combined with extra stress on the CPU.
3. Randomly after roughly 6 hours of runtime in Queenstown ch1 during a low traffic period. May resemble more of a memory leak.

I do have a bunch of services that ran on startup disabled due to an earlier issue with the MS2 client, and I have tried closing a couple things I'm not using while MS2 is running but it hasn't made much of a difference. In the meantime I'm just running resource monitor and keeping an eye on how much RAM is being used total as well as how much the client is using up. At this moment I don't think there's much else I can do to fix the problem on my end.

I've pasted relevant dxdiag info below for reference:

System Information
Time of this report: 10/14/2018, 00:55:58
Machine name: MOOFEY
Machine Id: {E8233C8B-3264-4B39-AB2B-BDB3B9AED46A}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
System Model: MS-B10611
BIOS: 9.0E (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16342MB RAM
Page File: 15086MB used, 12518MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Display Devices
Card name: NVIDIA GeForce GTX 1060 6GB
Manufacturer: NVIDIA
Chip type: GeForce GTX 1060 6GB
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_32811462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14222 MB
Dedicated Memory: 6052 MB
Shared Memory: 8170 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.635266,0.352062), Green(0.321789,0.633313), Blue(0.151867,0.052258), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VP228
Monitor Id: ACI22C3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a5e9eb9bc021c27a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a5e9eb9bc021c27a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a5e9eb9bc021c27a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a5e9eb9bc021c27a\nvldumdx.dll
Driver File Version: 25.21.0014.1634 (English)
Driver Version: 25.21.14.1634

Comments

  • Meno1234Meno1234
    MapleStory 2 Rep: 1,205
    Posts: 49
    Member
    For you having 16k it shouldn't be a problem, I would recommend checking
    1. Control Panel and see if ram usage is being used up severely.
    2. It might not support the amount of ram that your computer has, which would be super weird, I have 8k less memory and I haven't ran into a problem like that.
    3. Does this happen to you all the time in MS2? Or does it happen in other games as well?
  • MoofeyMoofey
    MapleStory 2 Rep: 1,510
    Posts: 112
    Member
    Someone elsewhere on the forum mentioned that the game's RAM usage spiked up to 15GB. There's also been some people with more RAM than me saying they've had this pop up before. Right now I've had it running for a couple of hours and it's okay to say the least. I've got my resource monitor running; MS2's using up close to 3GB which is okay for what the minimum specs give it and in total I'm running at about 54% total memory with OS and other open applications at the time.

    Also RAM is RAM. Not supporting a stick of RAM would be something at the hardware level such as having the wrong specifications. (ex. using a DDR4 stick on a mobo that requires DDR3, etc...) If it were an issue with the stick being supported by my hardware itself it would be noticable.

    This only happens with MS2 in my case. Memory is not an issue with anything else. That's kinda why I suspect it to be an issue with the game's optimization and not with my own setup.